[PODCAST] The Future of customs: Interview with Bertrand Gruson, CEO of Conex
Page summary
The customs declarant profession is undergoing a technological transformation.
And those who experience it daily deserve a clear vision of what awaits them. In this segment, Bertrand Gruson shares his strategic outlook on the IT future of the declarant profession: what tools, what disruptions, what opportunities?
At Conex, we are not new to customs.
For 40 years, we have been developing digital solutions alongside declarants, and it is this close, field-rooted relationship that shapes our vision for the future of the profession.
📌 This segment’s agenda:
→ Major technological transformations reshaping the declarant’s workstation
→ What AI concretely changes (and what it doesn’t replace)
→ The trajectory Conex is charting for its 2,000+ customs services equipped in Europe
Discover the 3rd video excerpt from the TRANSPOD podcast here
Watch the video on our YouTube channel
customs Content to Explore
[PODCAST] E-commerce & Small Packages: An Interview with Bertrand Gruson, CEO of Conex
Bertrand Gruson shares his analysis of a recent regulatory development: the €2 customs tax on small e-commerce packages.
Conex Launches LEO, an Integrated Intelligent Document Processing Assistant
One month after the launch of ALBA, its tariff classification chatbot, Conex—the French leader in customs clearance Software solutions—has introduced LEO via conex™: an AI-powered document processing assistant that is natively integrated into the declarant’s workspace.
ALBA, the first integrated classification chatbot
Conex, the French leader in customs clearance Software solutions, has launched ALBA: its chatbot specialising in customs Classification, which is natively integrated into declarants’ work tools.
Conex: 40 years of expertise and a clear vision for the future of customs.
February 6, 2026 - Hosted by the Lille Chamber of Commerce and Industry, Conex brought together more than 200 clients, partners, and experts to celebrate 40 years of innovation in the customs sector.
Discover our solutions
A comprehensive software suite to address all your customs Management challenges.
CUSTOMS via Conex™
Intuitive software for managing electronic customs clearance for all customs procedures. A secure SaaS customs Solution connected to national and European customs systems for creating and submitting import and export customs declarations.
ZEN via Conex™
The international collaborative customs Platform with built-in AI designed to collect, exchange, centralise, track, and archive all data related to the customs Process, through to electronic archiving.
TARIFF via Conex™
The Customs Encyclopedia, powered by AI agents for the goods classification: customs Tariff, NESH, NC8, publications and official texts, customs regulatory monitoring.
SAFE via Conex™
The perfect software for effortlessly managing pre-customs clearance formalities in Europe and the United Kingdom: ENS declarations (ICS2ICS2 (Import Control System 2) is the European Union's IT system for transmitting pre-customs clearance declarations for goods imported from third countries. ... EU, Su0026S UK), PNTS/ANTES and Logistics Envelopes (ELO, GMR, PBN) in full compliance with regulations.
EXPRESS via Conex™
The solution designed for managing data related to the European H7 declaration, which is required for distance sales and e-commerce involving low-value goods imported from third countries.
ACCISES via Conex™
A software for managing excise-taxable goods, designed for the electronic processing of Export Accompanying Documents (EAD) and for managing excise inventory accounting.
FACTO via Conex™
The customs services billing software that allows you to automatically bill for your customs services based on declaration data.
EUROPSTAT via Conex™
The software that automates your Intrastat/EMEBI and ESD filings, ensuring compliance with reporting requirements for all your trade in goods and services within the European Union.