Privacy policy

Data controller

In this privacy policy, “Conex” (hereinafter “we”, “our”, “us” or “Conex”) primarily refers to Conex SAS. Your personal data may be shared by Conex SAS with its parent company, its subsidiaries and/or any other sister company.

Conex is the “data controller” for all personal information collected from its customers under GDPR, the General Data Protection Regulation.

Conex, whose registered office is in France, ZA de l’Europe BP 40019 – 59358 ORCHIES CEDEX – is registered with the DOUAI Trade and Companies Register (RCS 331 998 401 RCS).
Personal data we collect.

By “personal data” we mean all data concerning you that allows us to identify you, such as your first name, surname, professional contact details (postal address, email address, IP address, telephone number, information relating to your access to the various services we offer: websites, Helpdesk interface via Conex, applications hosted via Conex*), data collected in communications exchanged with us or that you send us by post, email, telephone calls or on social networks; *Non-exhaustive list
We may collect your personal data when you complete an information request form online, update your CLIENT PROFILE, participate in one of our conferences, training sessions, trade shows or any other event, take part in a survey, or when you contact us.

For what purposes do we use your personal data, why and for how long.

Your data may be used for the following purposes:
– To provide the information, products and services you request: we use the information you provide to respond to a request from you.
– To contact you in the event of a significant regulatory change or an update to our solutions. These communications are not for commercial purposes and cannot be deactivated;
– For administrative or legal purposes: we use your data to conduct statistical and commercial analyses, system tests, customer surveys, maintenance and development activities, or to settle a dispute or claim.
– Communications with the sales department: we use your data to manage our relationship with you as a customer and to improve our services and enhance your experience with us;
– Business communications: we use your data to send you relevant information such as customs alerts, information related to the use of our products and services (software updates, servers, helpdesk, etc.)
– Marketing: we will contact you to send you offers for related products and services by email. You have the option to accept or decline these communications by indicating your choice in the appropriate form. You will also have the option, with each of our electronic communications, to indicate that you no longer wish to receive marketing communications.
– We will only process your personal data within the framework provided by law. The legal basis will vary depending on the reasons why we collected and need to use your personal data.
– In the majority of cases, we need your personal data for the follow-up of your commercial file and only within the professional framework of our client/supplier relationship.
– We will not retain your data longer than necessary to achieve the purposes for which it is processed. To determine the appropriate retention period, the duration of our contractual relationship and your preferences are taken into account.
– We must also consider the periods during which we may need to retain personal data to satisfy our legal obligations or to process claims, questions and defend our interests in the event of a dispute.
– As soon as we no longer need your personal data, we will securely delete or destroy it.

Administrative injunctions

Conex SAS will be released from its confidentiality obligation following an injunction from an administrative or judicial authority to disclose the data in its possession.

Security of your personal data

– To ensure the security and confidentiality of your personal data, Conex SAS uses networks protected by standard devices such as firewalls, encryption and passwords. When processing personal data, Conex SAS takes all reasonable measures to protect it against any loss, misuse, unauthorised access, disclosure, alteration or destruction.
– It is also reminded that each User contributes to the protection of their Personal Data by complying with good practices in the use of IT tools (for example, not writing down their password).
– The User account includes their Identifiers and is under the exclusive responsibility of the User. The User undertakes to keep them secret and not to disclose them in any form whatsoever. If any of the User’s identification elements are lost or stolen, the latter must inform Conex SAS without delay, which will then proceed to the immediate cancellation and/or update of the Identifier concerned.
– The User is solely responsible for the use made of their Identifiers, even if the User pre-registers their Identifier on their computer, mobile phone or any other type of equipment, thereby allowing automatic connection to the Services.
– Any access, use of the Services and data transmission carried out from a User’s User account will be deemed to have been carried out by the latter. The safeguarding of the confidentiality of the User’s Identifiers is the sole responsibility of the latter. In this regard, the User is obliged to ensure that at the end of each session they effectively log out of the Services, particularly when accessing the Services from a public computer.
– Any loss, misappropriation or unauthorised use of a User’s Identifiers and their consequences are the sole responsibility of that User. In all the cases mentioned above, the User is obliged to notify Conex without delay, by email, specifying their Identifiers, first name, surname to
the following address: data-privacy@conex.net, so that Conex SAS can proceed with the reset of the User account.

Sharing your personal data

Your personal data may be shared by Conex SAS with its parent company, its subsidiaries and/or any other sister company.

For the purposes set out in this privacy policy, we may also share your personal data with the following third parties:
– Trusted service providers whom we use for certain activities such as marketing service providers who help our marketing teams conduct customer surveys and targeted marketing campaigns
– In the event of a dispute: Legal advisors or other professional advisors, courts and law enforcement agencies to enforce rights in connection with our contract with you;
All collected data will be processed in accordance with this privacy policy.

Where our use of your personal data depends on your consent, you have the option to withdraw your consent to the processing of your personal data and to delete this data at any time by clicking on the unsubscribe links provided.

Data protection officer

We have appointed a Data Protection Officer (“DPO”) to ensure compliance with this privacy policy. For any questions relating to this privacy policy or how we manage your personal information, please contact the DPO at data-privacy@conex.net.

Your data protection rights

In accordance with the law, you have the right in certain circumstances to:
– Request information to find out whether we hold personal information about you and, if so, what that information is and why we are holding/using it.
– Request access to your personal information. This request allows you to receive a copy of the personal information we hold about you and to check that we are lawfully processing this data.
– Request correction of the personal information we hold about you. This allows you to rectify any incomplete or inaccurate information.
– Request erasure of your personal information. This allows you to ask us to delete or remove any personal information that we no longer have a reason to process. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to the processing of your data.

Changes to the privacy policy

Our privacy policy may change from time to time and any changes will be notified to you by email or by a notification on our website.